Techtime offers a simple four-step process for returns, exchanges, replacements, and refunds. Please review the following guidelines to ensure a smooth experience.
To begin the return process, you need to formally initiate a return request. This can be done conveniently via our customer service at 09609006006 or support@movr.store.
Once your return request is approved, you will be notified and provided with the appropriate address for the return shipment. The address may vary depending on the product type, and sometimes the product is returned directly to the vendor’s warehouse.
Please repack the product(s) in the original manufacturer's packaging, including all original accessories, manuals, warranty cards, and any free gifts that came with the order. Ensure the package is securely sealed to avoid damage during transit.
Once MOVR receives the returned product(s), our designated quality control team will inspect the returned items to verify the reported issue and assess whether the product meets the conditions for return.
Based on the inspection, MOVR will determine whether the product qualifies for an exchange, replacement, or refund, and the corresponding action will be processed accordingly.
Upon approval, MOVR will proceed with the requested resolution:
Please review the following conditions for eligibility:
Customers are responsible for the delivery charges related to returns, cancellations, or replacements, unless the return is due to a product defect or error.
For return, exchange, or refund inquiries, please contact our support team:
